Diploma in Hospital Front Office Management

The face of the hospital — patient flow, billing, communication, and reception coordination.

Back to all courses

Programme overview

A one-year diploma focused on front-office competencies: patient registration, appointment scheduling, billing coordination, telephone etiquette, and bedside communication. Internship rotations put students at the reception, OPD billing and admissions desks at Muthamil Hospital.

Curriculum highlights

Patient registration and appointment systems
Telephone and in-person communication
Billing coordination and cashless workflows
Hospital information systems (HMIS)
Customer service and conflict resolution
Medical terminology basics
Office software and documentation

Indicative — final semester-wise syllabus is confirmed by the institution office.

Career outcomes

Front office executive
Patient services coordinator
Admissions / discharge coordinator
OPD reception lead with experience

Includes a 1-year internship inside Muthamil Hospital — clinical exposure across the relevant departments and supervised practice with consultants.