Established · 2008 · Palayamkottai
Jun 2026
NABH-aligned
Patient Rights & Responsibilities
At Muthamil Hospital we are committed to protecting the dignity, privacy and well-being of every patient. The following rights and responsibilities are aligned with NABH guidelines and India's Charter of Patient Rights.
Your Rights
Right to information
Know your diagnosis, treatment options, expected outcomes, possible complications and the cost of care, in language you understand.
Right to records and reports
Access your medical records, investigation reports and discharge summaries on request.
Right to emergency medical care
Immediate stabilization in an emergency irrespective of ability to pay.
Right to informed consent
No procedure, surgery, anaesthesia or research participation without your written, informed consent.
Right to confidentiality and privacy
Your personal and clinical information is treated as confidential and shared only with your authorized care team.
Right to a second opinion
Freedom to seek a second medical opinion from a clinician of your choice.
Right to dignity and respect
Care free from discrimination based on caste, religion, gender, age, disability, sexual orientation, language or socioeconomic status.
Right to transparency in pricing
Itemized billing and explanation of charges before, during and after treatment.
Right to alternative treatment options
Where medically appropriate, the right to be informed of alternatives.
Right to redressal
Mechanism to raise complaints and receive a timely response — see grievance contact below.
Right to safe and quality care
Care that meets accepted clinical standards and infection-control practices.
Right to a discharge summary
A clear, written discharge plan explaining medications, follow-up and red-flag symptoms.
Your Responsibilities
- 1Provide accurate and complete information about your medical history, current medications and allergies.
- 2Follow the treatment plan agreed with your doctor and inform us if you are unable to.
- 3Keep scheduled appointments or notify us in advance.
- 4Treat hospital staff, other patients and visitors with respect and dignity.
- 5Respect hospital property, infection control practices and silence zones.
- 6Settle bills as agreed, including amounts not covered by insurance.
- 7Provide accurate insurance and identification documents.
- 8Inform us promptly of any concerns or change in your condition.
Grievance Redressal
If you feel any of the above rights have not been honoured, please contact our Grievance Officer: